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Version: Live

Error Handling

This guide will show you how to handle and resolve errors that occur during a transaction to ensure payments remain dependable and secure.

Using the errorObserver​

Error management is crucial in the context of the Pay Theory SDK for guaranteeing a seamless and error-free payment processing experience.

You can return a number of errors from the SDK. They can be returned to the errorObserver or potentially in a response of type ERROR from a function call. Below is a list of errors that can be returned from the SDK.

CODEDESCRIPTION
ACTION_COMPLETEIndicates that an action has been successfully completed and cannot be run again. The fields must be cleared and mounted again.
ACTION_IN_PROGRESSIndicates that an action is currently in progress. The action cannot be run again until the current action is complete.
CANCEL_FAILEDIndicates that a cancellation operation failed.
FIELD_ERRORIndicates an error with mounting the PayTheory Fields.
INVALID_PARAMIndicates that an invalid parameter was provided.
NO_FIELDSIndicates that no fields were found on the DOM to mount.
NO_TOKENIndicates that no session token was found. This is typically indicative of a network failure.
NOT_READYIndicates that the SDK is not yet connected and ready to perform the action of a function.
NOT_VALIDIndicates that the transacting field is not valid at the time of running the function.
SESSION_EXPIREDIndicates that the socket session has expired.
SOCKET_ERRORIndicates an error with the call to the socket.
TRANSACTING_FIELD_ERRORIndicates either multiple transacting fields or no transacting fields were found visible on the DOM when running a function.
javascript
window.paytheory.errorObserver(error => {
  if (error.startsWith("FIELD_ERROR")) {
    // Logic to handle field-related errors
    console.log("There was an issue with fields on the DOM when mounting.");
    // Additional code specific to field errors
  } else if (error.startsWith("NO_TOKEN")) {
    // Logic to handle auth token fetching errors
    console.log("There was an error fetching the auth token when initializing the SDK.");
    // Additional code specific to auth token errors
}});
Additional errorObserver functionality

View more details on errorObserver functionality

View ErrorObserver